EPG GUIDE – Frequently Asked Questions

Basic

Is this IPTV and EPG in one service?

No!

 

We don’t provide IPTV-Channels/Streams!

I'm a IPTV single user and need help customize and use your EPG, can you help me?

We support EPG for business users only, IPTV Providers Hotels, etc.

However, if you still want to try , feel free to try our EPG service and customize it to fit your needs.

I'm a Company / IPTV Provider / Business / B2B user and need help customize and use your EPG, can you help me?

Yes! We support EPG for business users, IPTV Providers Hotels, etc.

Questions? contact us or just sign up and try our free trial!

How do i renew/resubscribe to my subscription?

You can renew your subscription anytime you want, just go to your profile and then click subscriptions, once there you can renew or resubscribe!

We always send an e-mail with renewal/resubscribe instructions 24 hours before the subscription will end, if you dont resubscribe or renew it your subscription will expire and cancelled automatically.

Please note your URL will always be the same even if you change subscription payment period.

Where can i find URL for the EPG GUIDE?

All URL:s that you subscribe to will show up in the My EPG section under the “EPG in My Subscriptions” tab.

How do i purchase the EPG GUIDE?

To purchase EPG go to the Prices page and click the “Order” Button. Choose your payment intervall 1, 3 or 12 months subscription. Select the countries you want to order EPG for. After your order is made URLs to your EPG will show up instantly in the My EPG section.

How can i avoid renewing every month?

We offer subscriptions for 1, 3 or 12 months.

You can only change subscription payment period once subscription is expired, if you need to change any active subscription please contact us and we will help you to fix it!

Please note your URL will always be the same even if you change subscription payment period.

I have X countries spread out on different subscriptions, how can i combine them to 1 subscription and sync payment date?

If you want to combine X subscriptions into one subscription to be able to sync the payment or for easier renewals, please contact us and we will fix it for you!

How do i add more countries to my subscription?

If you already have active subscription and want to add countries to it please contact us and we will add it to your existing subscription!

Do you offer support?

Yes! We offer email ticketing support and live chat, for other information please see our Facebook page.

You can sign up and then use our support and create a ticket and ask pre-order questions or what else is on your mind.

What payment gateways can i use?

We offer payments through PayPal, Bitbay and Stripe! If you are unable to use any of these gateways please contact us.

Do you offer a trial?

Yes! We offer a non-binding 2 days free trial.

Do you offer refunds?

No! We do not offer refunds, see our terms of use and try our 3 days non-binding trial before purchasing! If you purchase from us you also agree to our non-refund policy.

Why do i have to pay for this service?

We offer the best IPTV EPG service for the lowest price from 2.49 EUR / month. and we do all the hard work to deliver the best EPG GUIDE for you! We also add new channels as per request and as soon as they are available!

If you don’t mind messing around with EPG software, XML, adjusting timezones, dates, configuration and .ini files and at least maintain the EPG to be functional every day you can create EPG data yourself on your computer.

Can i use your EPG for free?

No! All our data is copyrighted and is limited to be used from one account per user business/provider/user. If you need multiple accounts or more ip-addresses please contact us. We do offer a 3 days free trial if you want to try our service!

Technical

Can i use the URLs and share them directly to my customers?

If you use software or panel that is directly dispensing the EPG URLs to the customer your account will use to many ip-addresses that is allowed for your account (2) and eventually be suspended/banned.

You can still use our service but please note as standard your account allows max connection from 2 ip-addresses.

IF you want to share the URL directly to your customers you will need to purchase the “Personalized XMLTV URL” and a licens from us for the amount of ip-addresses you need. Please contact us using our support ticket and we will come up with a solution based on your needs.

Do i have to change URL if i change from 1 month to 12 months subscription?

No! The URL wont change and will always be the same so you dont have to setup again in your panel!

Do i have to change URL after my trial ends?

No! The URL wont change and will always be the same so you dont have to setup again in your panel!

What is EPG?

EPG is an electronic program guide, an on-screen guide of scheduled broadcast programming television programs.

What is XMLTV?

XMLTV is an XML based file format for describing TV listings. IPTV providers use XMLTV as the base reference template in their systems, and extend it internally according to their business needs.

What panel/software can I use with this service?

Any IPTV panel that supports XMLTV EPG will work! Most of our customers are using Xtream UI, STB / Telebreeze / Stalker Middleware ( Ministra ). If your Panel / Software supports XML as EPG source you can assign our EPG to your business without any hassle! If you dont use any Panel to administrate your channels, please contact us via support ticket and we will help you.

I cant access the EPG from my panel / software anymore?

You have probably reached the maximum amount of IP-addresses that is allowed for your account (2). Please make sure you setup your EPG link correctly in your IPTV-Panel and not shared directly with your customers. If you need access from more ip-addresses, please contact us!

How many days of Program Guide can I see in my EPG?

We offer EPG Guide for 5-14 days. Depending on the source of some channels this can vary.

What is Personalized XMLTV File and how to use it?

We will merge all the countries in your order to one URL/Change Timezone. Personalized XMLTV File is additional feature and available for 3, 6 and 12 months subscriptions and includes all countries in the order. Please note it can take up to 24 hours before its available in the My EPG section after your order is placed.

How often do you update the EPG?

We update all our EPG data once a day so you will always have the latest EPG data!

Do you offer .gz extention?

Yes! We offer XML files with .gz extension!

Do you offer channel Icons?

We don’t have all the logos for all countries available yet, but we are adding channel logos (picons) to the channels regularly.

I´m a devleoper, are there any resources that help me parsing your file?

Yes, for PHP there exists one project https://github.com/michabbb/xmltv-parser

If you need any other customize solution please dont hesitate to contact us!

I cant get the EPG to work in SIPTV?

SIPTV is using their own EPG and EPG-ID. We can provide SIPTV support as an additional feature, please contact us.