EPG GUIDE – Frequently Asked Questions

General

Is this IPTV Streams and EPG in one service?

We do not provide IPTV Streams!

We provide Personalized EPG, Electronic Program Guide. We do not provide IPTV Streams!

I am an IPTV Provider/Business/IPTV Panel. Can i subscribe to this service?

 

We provide the best Personalized Electronic Program Guide for Business / Provider

Register to the site. Try our Trial. Click order button to see the different packages.

I have Business and Provide hospitality IPTV solutions to hotel(s) and hospital(s), Can i subscribe to this service?

Register to the site. Try our Trial. Please contact us for quote.

Will my credit card or PayPal account be charged automatically?

When the trial period ends, your URL will be unavailable and won’t work until you initiate a payment yourself. We dont require payment details for trial.

All our subscriptions are non-recurring! (no Auto charging) and will be expired and cancelled automatically after the select period.
How do i renew/resubscribe to my subscription?

You can renew your subscription anytime you want, just go to your profile and then click subscriptions, once there you can renew or resubscribe!

We always send an e-mail with renewal/resubscribe instructions 24 hours before the subscription will end, if you dont resubscribe or renew it your subscription will expire and cancelled automatically.

Please note your URL will always be the same even if you change subscription payment period.

How can i avoid renewing every month?

You can only change subscription payment period once subscription is expired, if you need to change any active subscription please contact us and we will help you to fix it!

Please note your URL will always be the same even if you change subscription payment period.

How do i add more EPG to my subscription?

If you already have active subscription and want to add EPG to it please contact us and we will add it to your existing subscription!

Do you offer support?

Yes! We offer customer ticketing support.

You can sign up and then use our support and create a ticket and ask pre-order questions or what else is on your mind.

Do you offer a trial?

Yes! We offer a non-binding 24 hour free trial.

Do you offer refunds?

No! We do not offer refunds, see our terms of use and try our 24 hour non-binding trial before purchasing! If you purchase from us you also agree to our non-refund policy.

Can i use your EPG for free?

We do offer a 24 hour free trial if you want to try our service!

Technical

What is EPG?

EPG is an electronic program guide, an on-screen guide of scheduled broadcast programming television programs.

What is XMLTV?

XMLTV is an XML based file format for describing TV listings. IPTV providers use XMLTV as the base reference template in their systems, and extend it internally according to their business needs.

Why is the schedule is off by hours or not showing correct programming?

Depending on the software/panel you use the hours can be off or programming is not showing correct. timezone can be changed in the Personalized XMLTV URL, please contact us if you having issues.

Will my URL change after the trial ends?

No, the URL is the same and unique and generated once only for your account.

Why is EPG not updating in my Software/Panel?

Make sure the cronjob is working and your software is updating, if not you might have to setup a custom or run it manually to test. We also recommend setting a cronjob to run every 12 or 24 hours. 1-2 per day is enough to update the EPG.

If you still have problem please contact us.

What panel/software can I use?

Any IPTV/software that supports XMLTV EPG will work! Ministra, Xtream UI, Own closed system/software. If your Panel / Software supports XML as EPG source, try our trial!

How many days of Program Guide can I see in my URL?

EPG Guide with upcoming programming for up to 14 days. Depending on the data for some channels and country this can vary. Please try our free trial!

How often do you update the EPG?

We update EPG data once per day.

Your URL:s will update 3 times per day.

Do you offer .gz extention?

Yes! We offer XML files with .gz extension!

Do you offer .zip extention?

Yes! We offer XML files with .zip extension! Please contact us!

Do you offer other extention?

Please contact us if you need other format. Thank you

I´m a developer, are there any resources that help me parsing your file?

You can use: https://github.com/michabbb/xmltv-parser

If you need any other customize solution please dont hesitate to contact us!

I cant get the EPG to work in SIPTV?

SIPTV is using their own EPG and EPG-ID. We can provide SIPTV support as an additional feature for some EPG with matching EPG-ID. Please contact us.