EPG GUIDE – Frequently Asked Questions

General

Is this IPTV Streams and EPG in one service?

We do not provide IPTV Streams!

We provide Electronic Program Guide. We do not provide IPTV Streams!

I have a Business / Provider. Can i subscribe to this service?

Yes!

We provide the best Electronic Program Guide for Business / Provider / Hotel / Hospitality

Try our free trial!

I Provide hospitality IPTV solutions to hotels and hospitals, can i subscribe?

Yes!

We provide the best Electronic Program Guide for Business / Provider / Hotel / Hospitality

Please contact us.

How do i renew/resubscribe to my subscription?

You can renew your subscription anytime you want, just go to your profile and then click subscriptions, once there you can renew or resubscribe!

We always send an e-mail with renewal/resubscribe instructions 24 hours before the subscription will end, if you dont resubscribe or renew it your subscription will expire and cancelled automatically.

Please note your URL will always be the same even if you change subscription payment period.

How can i avoid renewing every month?

We offer subscriptions for 1, 3 or 12 months.

You can only change subscription payment period once subscription is expired, if you need to change any active subscription please contact us and we will help you to fix it!

Please note your URL will always be the same even if you change subscription payment period.

How do i add more EPG to my subscription?

If you already have active subscription and want to add EPG to it please contact us and we will add it to your existing subscription!

Do you offer support?

Yes! We offer email ticketing support and live chat, for other information please see our Facebook page.

You can sign up and then use our support and create a ticket and ask pre-order questions or what else is on your mind.

What payment gateways can i use?

We offer payments through PayPal.

Do you offer a trial?

Yes! We offer a non-binding 24 hour free trial.

Do you offer refunds?

No! We do not offer refunds, see our terms of use and try our 24 hour non-binding trial before purchasing! If you purchase from us you also agree to our non-refund policy.

Can i use your EPG for free?

We do offer a 24 hour free trial if you want to try our service!

Technical

What is EPG?

EPG is an electronic program guide, an on-screen guide of scheduled broadcast programming television programs.

What is XMLTV?

XMLTV is an XML based file format for describing TV listings. IPTV providers use XMLTV as the base reference template in their systems, and extend it internally according to their business needs.

Why is the schedule is off by hours or not showing correct programming?

We provide EPG in local or UTC timing. Depending on the software/panel you use the hours can be off or programming is not showing correct. We can also adjust the timezone in the Personalized XMLTV URL, please contact us if you having issues.

Why is there no other timezone for the channels?

We provide EPG in local or UTC timing. We can provide you with any timezone you need with the Personalized XMLTV URL.

Why is EPG not updating in my Software/Panel?

Make sure the cronjob is working, if not you might have to setup a custom or run it manually to test. We also recommend setting a cronjob to run every 12 or 24 hours. 1-2 per day is enough to update the EPG.

If you still have problem please contact us.

Will my URL change after the trial ends?

No, the URL is generated once. If you want to change URL please contact us.

What panel/software can I use with this service?

IPTV/software that supports XMLTV EPG will work! Ministra, Xtream UI, Own closed system/software. If your Panel / Software supports XML as EPG source you can assign our EPG to your business without any hassle. Please contact us if you need assistance

How many days of Program Guide can I see in my EPG?

We offer EPG Guide with upcoming programming for up to 14 days. Depending on the data for some channels and country this can vary. Please try our free trial!

What is Personalized XMLTV File and how to use it?

We will merge all the EPG in your order to one URL/Change Timezone,  or add data as you request. Please contact us via support.

How often do you update the EPG?

We update all our EPG data once per day.

Do you offer .gz extention?

Yes! We offer XML files with .gz extension!

Do you offer .zip extention?

Yes! We offer XML files with .zip extension! Please contact us!

I´m a devleoper or a business, are there any resources that help me parsing your file?

You can use: https://github.com/michabbb/xmltv-parser

If you need any other customize solution please dont hesitate to contact us!

I cant get the EPG to work in SIPTV?

SIPTV is using their own EPG and EPG-ID. We can provide SIPTV support as an additional feature with matching EPG-ID. Please contact us.