Last updated: December 12, 2019
Personal data shall include any information relating to an identified or identifiable person. A data subject shall be any person whose personal data is processed. Processing shall comprise any handling of personal data, irrespective of the means and procedures applied, in particular any archiving, collection, disclosure, destruction, revision, storage and use of personal data.
We shall process any personal data that is required to enable us to provide our offer in an effective and user-friendly manner as well as permanently, safely and reliably.
In principle, we shall process personal data only after the consent of the data subject has been given, unless processing is permissible for any other reasons, for example for the performance of a contract to which the data subject is party and for corresponding measures prior to entering into a contract, to safeguard our prevailing legitimate interests, since such processing is apparent from the circumstances, or after prior information. Within this framework, we shall process, in particular, any information that is provided by a data subject itself upon establishment of contact, for example by letter mail, e-mail, contact form, telephone or social media. We may store such information in a customer relationship management system (CRM system), in online shop software or using comparable tools.
We shall process personal data for any duration that is required for the respective purpose or the respective purposes. In case of any longer retention periods on account of any legal and other obligations to which we are subject, we shall limit such processing accordingly.
We may engage third parties to process personal data including third parties abroad. Such processors shall process personal data on our behalf. Furthermore, we may process personal data with the help of third parties including third parties abroad. We shall warrant in any case that such third parties will ensure an adequate level of data protection.
We are present on social media platforms and other online platforms in order to communicate with customers as well as interested persons and in order to provide information about our offer. The respective General Terms and Conditions (GTC), Data Policies and other provisions of the respective operators shall apply.
EPGGUIDE complies with the requirements of the Children’s Online Privacy Protection Act (COPPA) and the FTC’s Rule interpreting COPPA (16 CFR § 512). This site is not directed to children and does not knowingly collect any personally identifiable information form children under 13 years of age
We will disclose personal information when required by law, or if we have good-faith belief that such action is necessary to
comply with current judicial proceedings, a court order or legal process served on us,
protect and defend our rights, or protect the rights, property, and other interests of our users or others.
Processing and use of Personal Data
EPGGUIDE is the sole owner of the information collected on this site.
We collect anonymous information from all visitors to the site. This information is never linked to any personally identifiable information and is only to generate statistical reports about the use of our site.
EPGGUIDE collect personally identifiable information when you create an account and when you order products or use the services. We store and use personal information:
Your name for personalized messages.
Your e-mail address for logging in, sending important notifications about the service.
Your IP-address for account security.
Cookies and logs
We collect the following data – if transmitted by your browser to our server infrastructure – and store such data in server logfiles:
- date and time including time zone
- Internet Protocol (IP) Adresses
- response status (HTTP status code)
- operating system including user interface and language
- browser including language and version
- all requested pages and data volume transferred
- last visited page (HTTP referer)
We need such data in order to provide our offer including our website in an effective and user-friendly manner as well as permanently, safely and reliably, especially for the protection of personal data – also through third parties and with the help of third parties.
We may send notifications and newsletters by e-mail and via other communication channels. If and to the extent that such dispatch is not required for the performance of a contract to which the data subject is party or to safeguard our prevailing legitimate interests, you must give your express consent to the use of your e-mail address and your other contact addresses to ensure that no misuse by unauthorized third parties will be possible («double opt-in»). We may have notifications and newsletters sent by third parties or with the help of third parties.
Notifications and newsletters may contain tracking pixels or web links gathering information as to whether an individual notification or an individual newsletter had been opened and what web links had been clicked on in this case. Such tracking pixels and web links gather the use of notifications and newsletters. We need such statistic gathering of any use including performance and reach measurement in order to offer notifications and newsletters based on the reading habits of the recipients in an effective and user-friendly manner as well as permanently, safely and reliably.
You may unsubscribe from notifications and newsletters at any time.
This site may contain links to and portions of other sites. EPGGUIDE is not responsible for the privacy practices or content of these other sites. When you leave our site or view a portion of a third party’s site through our site, we encourage you to read the privacy statements of each such site. This privacy statement applies solely to information collected by EPGGUIDE.
We use PayPal to process payments.
Wherever your personal information may be held within EPGGUIDE or on its behalf, we intend to take commercially reasonable and appropriate steps to protect the personal information that you share with us from unauthorized access or disclosure. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information. We use encryption to protect sensitive information online. The servers that store your personally identifiable information are housed in a secure environment. Finally, we also make an effort to protect your information off-line.
When registering for access to a secure area of the site, we may ask you to select username and password. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the registered site and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence when accessing your computer.
If your personally identifiable information changes, you may contact us to correct or update our record of your personally identifiable information.
you are able to delete your registered account any time by contacting us and it has no active subscription.
We are not able to delete your account during an active subscription.